How delivery platforms said they would protect riders in a heatwave: rest points, insurance and more
25 October 2026 · 2 min read · HireHo
Based on a PTI report published on 5 June 2024 (announcements from that time; check with your platform for current policy). Summarised in our own words.
450+Zomato rest points (2024)
900+Swiggy Instamart recharge zones (2024)
Rs 1 lakhIPD cover Zomato and Blinkit said they provide
In June 2024, as temperatures crossed 40 degrees, several delivery platforms announced steps to protect delivery workers. These are statements from that date, and policies may have changed since.
What each platform said
- Zomato: more than 450 rest points across the country open to delivery partners of any company, with seating, drinking water, phone charging and washrooms; 15-minute ambulance and 24x7 SOS support in 530+ cities; and insurance of up to Rs 1,00,000 (IPD) and Rs 5,000 (OPD).
- Blinkit: air coolers in store waiting areas, an SOS feature in the app and the same insurance cover.
- Swiggy Instamart: over 900 "recharge zones" with rest areas, drinks, charging and restrooms, open to riders across the industry.
- Flipkart: glucose drinks for last-mile staff, extra fans and coolers, and summer safety briefings.
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Tips for riders in very hot weather
- Drink water often, even if you are not thirsty.
- Take breaks in shade during the hottest hours of the afternoon.
- Know where the nearest rest point or recharge zone is on your usual routes.
- If you feel dizzy, stop immediately and ask for help. Contact the SOS option in your app.
The report did not mention any platform pausing deliveries during extreme heat.
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SourcesOutlook Business (PTI): Food delivery and e-commerce platforms unite to protect delivery partners from heatwaveHireHo explains these reports in its own words. Figures belong to the sources above.
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